@import"https://fonts.googleapis.com/css2?family=Cormorant+Garamond:ital,wght@0,400;0,500;0,600;0,700;1,400&display=swap";:root{--portal-rose: #C4867A;--portal-rose-hover: #B0756A;--portal-rose-light: #F5EDEB;--portal-rose-subtle: #FAF6F5;--portal-charcoal: #2C2C2C;--portal-text: #3A3A3A;--portal-text-light: #7A7A7A;--portal-text-muted: #A8A8A8;--portal-white: #FFFFFF;--portal-cream: #FDFCFB;--portal-border: #E8E4E1;--portal-border-light: #F0EDEB;--portal-sage: #8A9A8E;--portal-sage-light: #EFF3F0;--portal-gold: #C4A87A;--portal-error: #C45B5B;--portal-error-light: #FBF0F0;--portal-success: #6B8F71;--portal-success-light: #F0F5F1;--font-serif: "Cormorant Garamond", "Georgia", serif;--font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--portal-card-radius: 16px;--portal-card-padding: 40px;--portal-card-max-width: 500px;--portal-transition: .25s cubic-bezier(.4, 0, .2, 1)}.portal-wrapper{min-height:100vh;position:relative;display:flex;align-items:center;justify-content:center;font-family:var(--font-sans);color:var(--portal-text);line-height:1.5;-webkit-font-smoothing:antialiased}.portal-bg{position:fixed;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:center;z-index:-1}.portal-bg:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(135deg,#2c2c2c73,#2c2c2c40);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.portal-container{width:100%;max-width:var(--portal-card-max-width);padding:20px}.portal-card{background:var(--portal-white);border-radius:var(--portal-card-radius);padding:var(--portal-card-padding);box-shadow:0 1px 3px #0000000a,0 8px 40px #00000014;animation:cardEnter .5s cubic-bezier(.16,1,.3,1) both}@keyframes cardEnter{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.portal-logo{text-align:center;margin-bottom:32px}.portal-logo img{max-height:36px;width:auto;opacity:.9}.portal-landing h1{font-family:var(--font-serif);font-size:28px;font-weight:500;text-align:center;margin-bottom:8px;color:var(--portal-charcoal);letter-spacing:-.01em}.portal-landing p{text-align:center;color:var(--portal-text-light);margin-bottom:28px;font-size:15px}.portal-btn-primary{display:block;width:100%;padding:15px;background:var(--portal-charcoal);color:var(--portal-white);border:none;border-radius:10px;font-size:15px;font-weight:500;cursor:pointer;text-align:center;text-decoration:none;transition:all var(--portal-transition);letter-spacing:.02em}.portal-btn-primary:hover{background:#1a1a1a;transform:translateY(-1px);box-shadow:0 4px 12px #00000026}.portal-btn-primary:active{transform:translateY(0)}.portal-btn-primary:disabled{opacity:.5;cursor:not-allowed;transform:none;box-shadow:none}.portal-form-group{margin-bottom:20px}.portal-form-group label{display:block;font-size:12px;font-weight:600;margin-bottom:8px;color:var(--portal-text-light);text-transform:uppercase;letter-spacing:.08em}.portal-form-group input{width:100%;padding:14px 16px;border:1px solid var(--portal-border);border-radius:10px;font-size:15px;outline:none;box-sizing:border-box;font-family:inherit;color:var(--portal-text);background:var(--portal-cream);transition:all var(--portal-transition)}.portal-form-group input::placeholder{color:var(--portal-text-muted)}.portal-form-group input:focus{border-color:var(--portal-rose);background:var(--portal-white);box-shadow:0 0 0 3px #c4867a1a}.portal-error{color:var(--portal-error);font-size:14px;text-align:center;margin-top:12px}.portal-spinner{display:inline-block;width:18px;height:18px;border:2px solid rgba(255,255,255,.25);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.portal-go-back{position:absolute;top:-52px;left:0;background:#fffffff2;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border:none;border-radius:24px;padding:10px 18px;font-size:13px;font-weight:500;cursor:pointer;display:flex;align-items:center;gap:6px;box-shadow:0 2px 12px #00000014;color:var(--portal-text);font-family:inherit;transition:all var(--portal-transition)}.portal-go-back:hover{background:var(--portal-white);box-shadow:0 4px 16px #0000001a;transform:translate(-2px)}.portal-step-heading{font-family:var(--font-serif);font-size:24px;font-weight:500;margin-bottom:4px;color:var(--portal-charcoal);letter-spacing:-.01em}.portal-step-subheading{font-size:14px;color:var(--portal-text-light);margin-bottom:20px}.portal-item-counter{font-size:13px;color:var(--portal-text-muted);margin-bottom:8px;letter-spacing:.02em}.portal-items-container{position:relative}.portal-items-heading{font-family:var(--font-serif);font-size:24px;font-weight:500;margin-bottom:20px;color:var(--portal-charcoal)}.portal-items-list{display:flex;flex-direction:column;gap:10px}.portal-item-row{display:flex;align-items:center;gap:14px;padding:14px;border:1px solid var(--portal-border);border-radius:12px;transition:all var(--portal-transition);background:var(--portal-white)}.portal-item-row:hover{border-color:var(--portal-border);box-shadow:0 2px 8px #0000000a}.portal-item-image{width:64px;height:64px;border-radius:10px;object-fit:cover;flex-shrink:0;background:var(--portal-cream)}.portal-item-image-placeholder{display:block}.portal-item-info{flex:1;min-width:0}.portal-item-title{font-weight:500;font-size:14px;color:var(--portal-charcoal);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.4}.portal-item-variant{font-size:13px;color:var(--portal-text-light);margin-top:2px}.portal-item-price{font-size:14px;font-weight:600;color:var(--portal-charcoal);margin-top:4px}.portal-item-days{font-size:12px;color:var(--portal-sage);margin-top:3px;font-weight:500}.portal-item-action{flex-shrink:0;text-align:right}.portal-item-reason{font-size:12px;color:var(--portal-text-muted);font-style:italic;margin-top:2px}.portal-item-ineligible{opacity:.4}.portal-item-select-btn{width:34px;height:34px;border-radius:50%;border:1.5px solid var(--portal-border);background:none;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:18px;color:var(--portal-text-muted);transition:all var(--portal-transition)}.portal-item-select-btn:hover{border-color:var(--portal-rose);color:var(--portal-rose);background:var(--portal-rose-subtle)}.portal-item-selected{display:flex;flex-direction:column;align-items:center;gap:4px}.portal-item-selected-icon{display:flex;align-items:center;justify-content:center}.portal-item-selected-text{font-size:11px;color:var(--portal-rose);font-weight:600;white-space:nowrap}.portal-item-add-more{width:24px;height:24px;border-radius:50%;border:1px solid var(--portal-border);background:none;cursor:pointer;font-size:14px;color:var(--portal-text-light);display:flex;align-items:center;justify-content:center;transition:all var(--portal-transition)}.portal-item-add-more:hover{border-color:var(--portal-rose);color:var(--portal-rose)}.portal-item-remove{background:none;border:none;color:var(--portal-text-muted);font-size:12px;cursor:pointer;padding:0;font-family:inherit;transition:color var(--portal-transition)}.portal-item-remove:hover{color:var(--portal-error)}.portal-sticky-bar{position:fixed;bottom:0;left:0;right:0;background:#2c2c2cf2;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);padding:16px 24px;display:flex;align-items:center;justify-content:space-between;z-index:100;box-shadow:0 -1px 20px #0000001a;animation:barSlideUp .3s cubic-bezier(.16,1,.3,1) both}@keyframes barSlideUp{0%{opacity:0;transform:translateY(100%)}to{opacity:1;transform:translateY(0)}}.portal-sticky-bar-text{color:#ffffffd9;font-size:14px;font-weight:400}.portal-sticky-bar-btn{width:auto;padding:12px 36px;font-size:14px;background:var(--portal-white);color:var(--portal-charcoal);border-radius:8px;font-weight:500}.portal-sticky-bar-btn:hover{background:var(--portal-cream);transform:none;box-shadow:none}.portal-items-list-with-bar{padding-bottom:80px}.portal-reason-container{display:flex;gap:28px}.portal-reason-sidebar{flex-shrink:0;width:200px}.portal-reason-main{flex:1;min-width:0}.portal-reason-options{display:flex;flex-direction:column;gap:8px}.portal-reason-option{width:100%;padding:16px 18px;border:1px solid var(--portal-border);border-radius:10px;font-size:15px;font-weight:400;color:var(--portal-text);text-align:left;cursor:pointer;background:var(--portal-white);font-family:inherit;transition:all var(--portal-transition);line-height:1.4}.portal-reason-option:hover{border-color:var(--portal-rose);background:var(--portal-rose-subtle)}.portal-reason-option.selected{border:1.5px solid var(--portal-rose);background:var(--portal-rose-light);color:var(--portal-charcoal)}.portal-upload-qr{text-align:center;margin-bottom:24px}.portal-upload-qr-label{font-size:12px;color:var(--portal-text-muted);margin-top:8px}.portal-upload-zone{border:1.5px dashed var(--portal-border);border-radius:12px;padding:28px;text-align:center;cursor:pointer;transition:all var(--portal-transition);background:var(--portal-cream)}.portal-upload-zone:hover{border-color:var(--portal-rose);background:var(--portal-rose-subtle)}.portal-upload-zone.active{border-color:var(--portal-rose);background:var(--portal-rose-light)}.portal-upload-zone-text{font-size:15px;color:var(--portal-text);margin-top:8px}.portal-upload-zone-link{text-decoration:underline;text-decoration-color:var(--portal-rose);text-underline-offset:2px;cursor:pointer;color:var(--portal-charcoal)}.portal-upload-zone-subtext{font-size:12px;color:var(--portal-text-muted);margin-top:6px}.portal-upload-error{color:var(--portal-error);font-size:13px;margin-top:8px}.portal-upload-count{font-size:13px;color:var(--portal-text-light);margin-top:8px}.portal-thumb-grid{display:flex;flex-wrap:wrap;gap:10px;margin-top:16px}.portal-thumb{width:72px;height:72px;border-radius:10px;position:relative;overflow:visible}.portal-thumb-img{width:72px;height:72px;border-radius:10px;object-fit:cover;display:block}.portal-thumb-remove{position:absolute;top:-5px;right:-5px;width:20px;height:20px;border-radius:50%;background:var(--portal-charcoal);color:#fff;font-size:11px;cursor:pointer;border:2px solid var(--portal-white);display:flex;align-items:center;justify-content:center;line-height:1;padding:0;transition:background var(--portal-transition)}.portal-thumb-remove:hover{background:var(--portal-error)}.portal-comment-textarea{width:100%;min-height:120px;border:1px solid var(--portal-border);border-radius:10px;padding:14px 16px;font-size:15px;font-family:inherit;resize:vertical;box-sizing:border-box;outline:none;color:var(--portal-text);background:var(--portal-cream);transition:all var(--portal-transition);line-height:1.5}.portal-comment-textarea:focus{border-color:var(--portal-rose);background:var(--portal-white);box-shadow:0 0 0 3px #c4867a1a}.portal-comment-textarea::placeholder{color:var(--portal-text-muted)}.portal-comment-counter{text-align:right;font-size:12px;color:var(--portal-text-muted);margin-top:6px}.portal-comment-counter.warning{color:var(--portal-error)}.portal-resolution-cards{display:flex;gap:14px;margin-bottom:28px}.portal-resolution-card{flex:1;border-radius:14px;padding:28px 20px;cursor:pointer;transition:all var(--portal-transition);text-align:center;font-size:15px;font-weight:500;font-family:inherit;border:1.5px solid transparent;position:relative;overflow:hidden}.portal-resolution-card.exchange{background:var(--portal-charcoal);color:#ffffffe6}.portal-resolution-card.exchange:hover{background:#1a1a1a}.portal-resolution-card.credit{background:var(--portal-cream);border-color:var(--portal-border);color:var(--portal-charcoal)}.portal-resolution-card.credit:hover{border-color:var(--portal-text-muted)}.portal-resolution-card.selected{border-color:var(--portal-rose);box-shadow:0 0 0 3px #c4867a26}.portal-resolution-card.credit.selected{border-color:var(--portal-rose);background:var(--portal-rose-subtle)}.portal-variant-list{max-height:360px;overflow-y:auto;border:1px solid var(--portal-border);border-radius:12px}.portal-variant-row{display:flex;align-items:center;padding:14px 16px;border-bottom:1px solid var(--portal-border-light);cursor:pointer;transition:all var(--portal-transition)}.portal-variant-row:last-child{border-bottom:none}.portal-variant-row:hover{background:var(--portal-cream)}.portal-variant-row.selected{background:var(--portal-rose-subtle);border-left:3px solid var(--portal-rose)}.portal-variant-row.out-of-stock{opacity:.4;pointer-events:none}.portal-variant-title{flex:1;font-size:14px}.portal-variant-price{font-size:14px;font-weight:600}.portal-variant-stock{display:flex;align-items:center;gap:5px;font-size:12px;margin-left:12px;margin-right:12px;color:var(--portal-text-light)}.portal-variant-dot{width:7px;height:7px;border-radius:50%;display:inline-block}.portal-variant-dot.in-stock{background:var(--portal-success)}.portal-variant-dot.out-of-stock{background:var(--portal-text-muted)}.portal-credit-value{font-family:var(--font-serif);font-size:20px;font-weight:600;color:var(--portal-charcoal);margin-top:16px}.portal-credit-breakdown{font-size:14px;color:var(--portal-text-light);margin-top:8px}.portal-credit-fee{font-size:14px;color:var(--portal-rose);margin-top:4px}.portal-review-card{max-width:960px}.portal-review-container{display:grid;grid-template-columns:1fr 1fr;gap:36px}.portal-review-left,.portal-review-right{min-width:0}.portal-collapsible-header{display:flex;align-items:center;cursor:pointer;padding:18px 0;gap:8px;-webkit-user-select:none;user-select:none;transition:opacity var(--portal-transition)}.portal-collapsible-header:hover{opacity:.7}.portal-collapsible-arrow{transition:transform .2s ease;display:flex;align-items:center;color:var(--portal-text-light)}.portal-collapsible-arrow.collapsed{transform:rotate(-90deg)}.portal-collapsible-title{flex:1;font-family:var(--font-serif);font-size:18px;font-weight:500;color:var(--portal-charcoal)}.portal-collapsible-total{font-size:15px;font-weight:600;color:var(--portal-charcoal)}.portal-summary-item{display:flex;align-items:center;gap:14px;padding:10px 0;border-bottom:1px solid var(--portal-border-light)}.portal-summary-item:last-child{border-bottom:none}.portal-summary-item-image{width:52px;height:52px;border-radius:8px;object-fit:cover;flex-shrink:0}.portal-summary-item-info{flex:1;min-width:0}.portal-summary-item-price{font-size:14px;font-weight:600;flex-shrink:0}.portal-summary-exchange-offset{color:var(--portal-rose);font-size:12px}.portal-summary-exchange-label{font-size:12px;color:var(--portal-text-light)}.portal-summary-pending{color:var(--portal-rose);font-size:12px;font-weight:500}.portal-summary-total{display:flex;justify-content:space-between;padding:14px 0;border-top:1px solid var(--portal-border);font-weight:600;font-size:15px}.portal-courier-options{display:flex;flex-direction:column;gap:10px;margin:20px 0}.portal-courier-card{border:1px solid var(--portal-border);border-radius:12px;padding:18px;cursor:pointer;display:flex;align-items:flex-start;gap:14px;transition:all var(--portal-transition)}.portal-courier-card:hover{border-color:var(--portal-text-muted)}.portal-courier-card.selected{border:1.5px solid var(--portal-charcoal);background:var(--portal-cream)}.portal-courier-radio{width:20px;height:20px;border-radius:50%;border:1.5px solid var(--portal-border);flex-shrink:0;margin-top:2px;box-sizing:border-box;transition:all var(--portal-transition)}.portal-courier-radio.selected{border-color:var(--portal-charcoal);background:var(--portal-charcoal);box-shadow:inset 0 0 0 3px #fff}.portal-courier-info{flex:1;min-width:0}.portal-courier-name{font-size:15px;font-weight:600;color:var(--portal-charcoal)}.portal-courier-subtext{font-size:12px;color:var(--portal-text-light);margin-top:4px}.portal-courier-price{font-size:15px;font-weight:600;flex-shrink:0;color:var(--portal-charcoal)}.portal-courier-link{font-size:12px;color:var(--portal-rose);margin-top:4px;display:inline-flex;align-items:center;gap:4px;text-decoration:none;transition:color var(--portal-transition)}.portal-courier-link:hover{color:var(--portal-rose-hover);text-decoration:underline;text-underline-offset:2px}.portal-address-card{border:1px solid var(--portal-border);border-radius:12px;padding:20px;margin-top:20px}.portal-address-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.portal-address-title{font-family:var(--font-serif);font-size:17px;font-weight:500;color:var(--portal-charcoal)}.portal-address-edit{font-size:13px;color:var(--portal-rose);text-decoration:none;cursor:pointer;background:none;border:none;font-family:inherit;padding:0;transition:color var(--portal-transition)}.portal-address-edit:hover{color:var(--portal-rose-hover);text-decoration:underline;text-underline-offset:2px}.portal-address-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.portal-address-line{font-size:14px;color:var(--portal-text);line-height:1.6}.portal-address-label{font-size:11px;color:var(--portal-text-muted);font-weight:600;text-transform:uppercase;letter-spacing:.08em;margin-bottom:4px}.portal-address-actions{display:flex;gap:14px;margin-top:18px;align-items:center}.portal-address-discard{background:none;border:none;color:var(--portal-text-light);font-size:14px;cursor:pointer;font-family:inherit;padding:0;transition:color var(--portal-transition)}.portal-address-discard:hover{color:var(--portal-charcoal)}.portal-progress-bar{display:flex;align-items:flex-start;justify-content:space-between;padding:28px 0}.portal-progress-stage{display:flex;flex-direction:column;align-items:center;position:relative}.portal-progress-circle{width:28px;height:28px;border-radius:50%;border:1.5px solid var(--portal-border);box-sizing:border-box;transition:all .3s ease;display:flex;align-items:center;justify-content:center}.portal-progress-circle.active,.portal-progress-circle.completed{background:var(--portal-charcoal);border-color:var(--portal-charcoal)}.portal-progress-label{font-size:13px;margin-top:10px;white-space:nowrap;color:var(--portal-text-light);font-weight:500}.portal-progress-timestamp{font-size:11px;color:var(--portal-text-muted);margin-top:4px;white-space:nowrap}.portal-progress-connector{flex:1;height:1.5px;background:var(--portal-border);margin:14px 10px 0;transition:background .3s ease}.portal-progress-connector.active{background:var(--portal-charcoal)}.portal-shipment-card{border:1px solid var(--portal-border);border-radius:12px;padding:20px;margin-top:24px}.portal-shipment-heading{font-family:var(--font-serif);font-size:17px;font-weight:500;color:var(--portal-charcoal)}.portal-shipment-body{font-size:14px;color:var(--portal-text-light);line-height:1.7;margin-top:10px}.portal-confirm-heading{font-family:var(--font-serif);font-size:24px;font-weight:500;margin-bottom:12px;color:var(--portal-charcoal)}.portal-confirm-body{font-size:14px;color:var(--portal-text-light);line-height:1.7;margin-bottom:28px}.portal-submit-error{color:var(--portal-error);font-size:14px;text-align:center;margin-top:12px}@media(max-width:480px){.portal-container{padding:10px}.portal-card{padding:28px 20px;border-radius:12px}.portal-item-image{width:52px;height:52px}.portal-go-back{top:-44px}.portal-sticky-bar{padding:14px 16px}.portal-sticky-bar-btn{padding:10px 24px;font-size:14px}.portal-sticky-bar-text{font-size:13px}.portal-reason-container{flex-direction:column;gap:16px}.portal-reason-sidebar{width:100%}.portal-resolution-cards{flex-direction:column}.portal-upload-zone{padding:20px}.portal-thumb,.portal-thumb-img{width:60px;height:60px}.portal-review-container,.portal-address-grid{grid-template-columns:1fr}.portal-courier-card{padding:14px}.portal-progress-label{font-size:11px}.portal-step-heading{font-size:20px}.portal-landing h1{font-size:24px}}@media(min-width:481px)and (max-width:768px){.portal-reason-container{flex-direction:column;gap:16px}.portal-reason-sidebar{width:100%}.portal-review-container,.portal-address-grid{grid-template-columns:1fr}}